Safety Protocols

Information to our guests regarding Covid-19

Dear guests,
Your health is our top priority.
Due to the latest covid-19 alerts, we are taking all appropriate measures to protect our visitors and staff. We ‘ve been trained in the new operating rules. We are equipped with all the means to disinfect the rooms after checking out our guests. We are closely monitoring all the new rules of the Office of Foreign Affairs and Commonwealth and local authorities.
Due to the latest notifications, we take the following measures to protect our visitors and staff:
• A special coordinator has been appointed as the person in charge to ensure that all health and safety measures determined by government orders are implemented.
• We provide each member of the staff with adequate personal protection measures.
• There is special equipment (medical kit) in the event of an accident.
• Disinfection of keys.
• Health services in all public spaces and especially in high-risk items.
• Cleaning rooms with steam cleaner
• Collaboration with a doctor who specializes in COVID-19
• We keep a file with the number of items and the details of the guests that will be hosted at the hotel (name, nationality, date of arrival, departure day, telephone number, e-mail, address).
• Installation of antiseptics in each room.
Guest information:
• New departure time at 11:00 and check in at 15:00
• Before your arrival, you will receive a form with your details (name, passport number, phone number, country, nationality), so when you arrive you will just need to get the room key.
• There will be no daily change of sheets and towels and cleaning services will not be regular during the stay in the room.
• A safe distance must be maintained (between 1m and 2m) between guests and hotel staff and between each guest.
• Wash both hands regularly with soap and water.
• Follow and respect the floor signs specially designed so that you do not come into contact with other visitors in public areas.
• Avoid touching common areas of our property.
• Payment: we recommend the use of credit cards for all transactions.
We are waiting for you and we believe that you will spend an unforgettable vacation with us.
If you need information that you would like to let us know, please contact us.
Kind regards